Customer data requests
A customer asks to see, correct or delete their data: we forward it within 2 working days and help you answer within 30.
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Under the GDPR your customers can ask to see, export, correct or delete their data, or object to messages. You are the controller; Helmar.AI is your processor.
- 01If a request reaches us, we forward it to you within 2 working days.
- 02Use the customer record to export or correct their data; deletion is possible where the law allows it (documents you must keep for 10 years are restricted instead).
- 03We help you answer within the 30 days the GDPR allows.
How long data is kept
| Data | Kept |
|---|---|
| Estimates, acceptances, invoices and payment records | 10 years (accounting rules) |
| Messages and delivery logs | 5 years |
| Site photos | 5 years after the job |
| Leads that never became an estimate | 12 months |
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