Where your data is stored and who touches it
In the European Union, on EU sub-processors listed and announced 30 days ahead. You own the data.
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You own your estimates, documents and customer data. Helmar.AI processes your customers’ data only on your instructions under the data processing agreement, and never for its own purposes.
| Sub-processor category | Where |
|---|---|
| Email delivery | EU |
| SMS, WhatsApp and Viber delivery | EU |
| Hosting, database and file storage | EU |
| Card payments | EU · card numbers never reach Helmar.AI |
| Read-only bank connection | EU |
| Accounting sync (Rivilė), when you enable it | EU |
- Encryption in transit and at rest, separate workspaces per contractor, access logs and daily encrypted backups in the EU with tested restoration.
- A new or replaced sub-processor is announced at least 30 days ahead; you may object.
- If a breach is likely to put you at risk, you are told within 48 hours of us becoming aware.
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