Questions from the customer page

A question stops the follow-ups and lands in the replies queue with an owner and a due time.

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The customer can ask a question directly on the proposal page. It counts as a reply: the follow-up sequence stops within 60 seconds and the question lands in the replies queue with an owner and a due time.

The office can answer without seeing prices or margins.
Views and option clicks do not count as replies. Only a reply, a question, a decline or an acceptance stops the sequence.
The question and the answer become part of the estimate’s story, with times.

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The replies queueEvery reply gets a bucket, an owner and a due time. The office answers without seeing prices.Quick read How a customer accepts an estimateOpen the page, tick the options, verify with a 6-digit email code, accept. What happens on both sides.Quick read

PreviousWhat evidence is kept with an acceptance

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