Channels: email, SMS, WhatsApp and Viber
Follow-ups go where the customer said they read, one channel per message. SMS is at cost with consent.
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Email goes from your own domain. SMS, WhatsApp and Viber are available on every plan; each message uses one channel, the one the customer said they read.
| Channel | Notes |
|---|---|
| From your domain. Sent, delivered, opened, bounced and replied are shown per message | |
| SMS | Charged at cost, only with the customer’s consent, capped per estimate |
| WhatsApp and Viber | On every plan. The customer opens the same proposal page |
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