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Preview documentation. These guides describe the planned product. Accounts and integrations are not open yet.

Follow-ups & replies

Notes on real silence, from your own address, in business hours. Replies with an owner.

5 articles · 5 min in total · Best read in order, top to bottom.

All topics

01The default follow-up scheduleDay 3, day 7 and day 14, then a call task. Business hours only, never on Sundays.Quick read

02Safe mode: preview the next seven daysSee every message that would go out in the coming week before anything is sent.Quick read

03Channels: email, SMS, WhatsApp and ViberFollow-ups go where the customer said they read, one channel per message. SMS is at cost with consent.Quick read

04The replies queueEvery reply gets a bucket, an owner and a due time. The office answers without seeing prices.Quick read

05Delivery status and bounced addressesSent, delivered, opened, bounced or replied, per message. A bounce is flagged, never dropped silently.Quick read

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